Welcome to Cozaven! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before browsing, registering, or making a purchase.

1. Acceptance of Terms

By using this website or placing an order on Cozaven, you confirm that you:

  • Have read, understood, and agree to be bound by these Terms & Conditions

  • Comply with all applicable laws and regulations

  • Will not use the website for unlawful or prohibited activities

If you do not agree with any part of these terms, please discontinue use of our services.

2. Eligibility

  • Users must be 18 years of age or older to register or place an order.

  • By accessing our services, you confirm that you are legally eligible to enter into binding agreements.

3. User Responsibilities

When using Cozaven, you are responsible for:

  • Providing accurate and up-to-date personal, shipping, and payment information

  • Maintaining the confidentiality of your account and login credentials

  • Informing us immediately via [email protected] if your account is compromised

  • Ensuring lawful and ethical use of our services and website

We reserve the right to suspend or terminate accounts that violate our terms or involve fraudulent behavior.

4. Product Information & Pricing

  • We make every effort to ensure all product details, prices, and availability are accurate and current.

  • However, Cozaven reserves the right to change product descriptions, availability, and pricing at any time without prior notice.

  • Prices listed on our website are in Vietnamese Dong (VND) and include VAT unless otherwise stated.

5. Orders & Payments

  • All orders are subject to confirmation based on stock availability.

  • Orders may be cancelled if:

    • Payment is not received

    • Items are out of stock

    • Information provided is incorrect

Accepted payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer (details provided at checkout)

6. Shipping Policy

  • We ship nationwide across Vietnam only. No international deliveries.

  • Shipping details (fees, delivery timeframes, carriers, exceptions) are available in our Shipping Policy.

7. Returns & Refunds

  • You may return or exchange eligible items within 7 days of delivery, as outlined in our Refund and Return Policy.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds are issued based on the original payment method after item inspection.

8. Prohibited Use

Users must not:

  • Use the website for any fraudulent, harmful, or illegal activity

  • Attempt to hack, disrupt, or interfere with website functionality or security

  • Spread malware, spam, or unauthorized promotional materials

  • Violate the rights (including intellectual property) of Cozaven or others

Violations may result in account suspension, order cancellation, or legal action.

9. Intellectual Property

All content on Cozaven — including but not limited to logos, designs, text, graphics, images, and layout — is the intellectual property of Cozaven and protected by copyright and trademark laws.

➡️ Reproduction, modification, or distribution without written permission is strictly prohibited.

10. Limitation of Liability

To the extent permitted by law:

  • Cozaven shall not be liable for any indirect, incidental, or consequential damages resulting from use of the website, delay in delivery, or use of our products.

  • We provide services and content “as is” and “as available”, with no guarantee of uninterrupted access or performance.

11. Disclaimer of Warranties

  • Cozaven makes no express or implied warranties regarding the accuracy, reliability, or completeness of the website and its contents.

  • Use of the site is at your own risk. We do not warrant that it will be error-free or secure from viruses or malware.

12. Changes to Terms & Conditions

We reserve the right to update or change these Terms & Conditions at any time.

  • Changes become effective immediately upon posting to our website.

  • Continued use of the site after updates constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by and interpreted under the laws of the Socialist Republic of Vietnam. Any disputes arising from use of the website or transactions shall be resolved in accordance with Vietnamese law.

14. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

Thank you for shopping at Cozaven!
We appreciate your trust and look forward to serving you with professionalism and care.