At Cozaven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward, transparent, and free return or exchange process for all eligible orders.

1. Return & Exchange Timeframe

You may request a return or exchange within 7 days of receiving your order (based on the delivery date provided by the shipping carrier).

2. Eligibility Criteria for Returns or Exchanges

To be eligible for a return or exchange, the item must meet all of the following conditions:

  • The item is unused, undamaged, and unworn

  • The product is returned in its original packaging, with all labels, tags, and accessories intact

  • You can provide proof of purchase (order confirmation or invoice)

  • The request is submitted within 7 days from the delivery date

3. Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for the following:

  • Gift cards, vouchers, or discount codes

  • Final Sale or Clearance items (as marked on the product page)

4. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support via email at [email protected]

  2. Provide your order number and reason for return or exchange

  3. Wait for confirmation and return instructions

  4. Carefully repackage the item and ship it to the return address provided

➡️ Return shipping is free for all eligible returns and exchanges.

5. Refund Policy

  • Once we receive and inspect your returned item, a refund will be processed within 7 business days

  • Refunds will be issued to the original method of payment

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., damaged, defective, or wrong item)

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, or incorrect:

  • Contact us within 7 days of receiving the order

  • Provide clear photos of the item and packaging for faster processing

  • We will offer either a replacement or a full refund at no additional cost to you

7. Exchange Policy

  • Exchanges are subject to product availability

  • If the requested item for exchange is out of stock:

    • You may choose to receive a refund, or

    • Place a new order once the original item is returned

8. Customer Support

For any questions or assistance regarding returns and exchanges, please contact us:

Thank you for shopping with Cozaven.
We appreciate your trust and are committed to making your experience smooth, fair, and satisfying.