This Privacy Policy is created to help you understand how Cozaven collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you place an order or interact with Cozaven, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Order details or items of interest

  • Any other information you voluntarily provide through forms or communication

2. When We Collect Information

We collect your information when you:

  • Register an account

  • Place an order

  • Fill out a contact or support form

  • Subscribe to our newsletter or promotional campaigns

3. How We Use Your Information

Your information may be used to:

  • Process and deliver your order

  • Provide order updates and support

  • Send promotional offers or product updates (only if subscribed)

  • Improve website functionality and user experience

  • Detect and prevent fraud or misuse

4. Data Protection Measures

At Cozaven, we take data security seriously. We implement various security practices to protect your information, including:

  • Regular security scans

  • SSL encryption for data transmission

  • Malware detection and prevention systems

5. Use of Cookies

Yes, Cozaven uses cookies to:

  • Remember items in your shopping cart

  • Save user preferences for future visits

  • Collect anonymized analytics to improve service

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Sharing Information with Third Parties

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share limited data with delivery partners or service providers strictly for the purpose of order fulfillment and customer support.

7. External Links

Our website does not contain links to third-party services or websites. We are not responsible for any content or policies on external platforms.

8. Google Services

We use tools such as Google Ads and Google Analytics to understand website traffic and improve your experience. Google may use cookies to personalize ads based on your browsing behavior. You can manage your ad preferences through your Google account settings.

9. Your Rights

You have the right to:

  • Access or update your personal information

  • Request the deletion of your data

  • Withdraw consent from promotional communications

To exercise these rights, contact us via [email protected].

In case of a data breach, we will notify affected users via email within 7 business days, in compliance with applicable regulations.

10. Marketing Communications

By providing your email or phone number, you agree to receive:

  • Order confirmations and updates

  • Customer service follow-ups

  • Promotional messages and special offers (if subscribed)

You may unsubscribe at any time by contacting [email protected].

11. Customer Contact & Notifications

By placing an order or contacting us, you consent to receive notifications via email, SMS, or phone calls regarding:

  • Order status

  • Delivery updates

  • Customer service responses

  • Special offers (optional)

12. Disclaimer

All information provided on Cozaven is for general reference only. We are not responsible for inaccuracies resulting from third-party content or user-generated data.

Cozaven reserves the right to update this Privacy Policy at any time without prior notice. Please review this page regularly for the latest information.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

📞 Phone: (+84) 915 128 587
📧 Email: [email protected]

We are committed to protecting your privacy and delivering a safe, secure shopping experience at Cozaven.