Welcome! Here you’ll find answers to the most common questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to contact us at [email protected] or (+84) 915 128 587.

1. How do I place an order at Cozaven?

Shopping at Cozaven is easy! Simply:

  • Browse our website and select the mug(s) you like

  • Add items to your cart and proceed to checkout

  • Fill in your shipping information

  • Choose your preferred payment method:

    • Cash on Delivery (COD)

    • Bank Transfer

  • Confirm your order and wait for delivery!

2. What is Cozaven‘s shipping policy?

We offer fast and secure shipping across Vietnam.
For full details on delivery times, shipping fees, and methods, please visit our Shipping Policy page.

3. How do I know if a product is in stock?

All orders are confirmed based on real-time stock availability.
If an item is unavailable, we’ll notify you right away and suggest alternatives if needed.

4. Can I change or cancel my order?

Yes, you can change or cancel your order before it has been shipped.
If your order has already been dispatched, cancellation is no longer possible—but if you’re using COD, you may choose not to accept the delivery.
Please contact us immediately via [email protected] or (+84) 915 128 587 for any order changes.

5. Does Cozaven have a return policy?

Absolutely. If your product is faulty or not as described, you can request a return or exchange.
Please see our Refund & Return Policy for details on eligibility and how to proceed.

6. Are Cozaven products guaranteed for quality?

We offer carefully selected ceramic mugs with creative and practical designs, perfect for everyday use or gifting.
Each item is inspected before shipping to ensure a positive experience.

7. How can I contact Cozaven?

You can reach us through:

📞 Phone: (+84) 915 128 587
📧 Email: [email protected]

We’re here to help!

8. What should I do if there’s a problem with my order or product?

If your item is damaged, defective, or not what you expected, please contact us within 7 days of receiving your order.
We’ll help you arrange a return, replacement, or refund as needed.

9. Does Cozaven offer international shipping?

At this time, we only ship within Vietnam.
International shipping is not available yet, but we’re exploring expansion in the future.

10. What payment methods does Cozaven accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfer

We do not support credit card or e-wallet payments at this time.

11. How can I keep my account secure?

Always protect your login credentials.
If you suspect unauthorized activity on your account, contact us immediately at [email protected].

12. Does Cozaven sell anything besides ceramic mugs?

Cozaven specializes in ceramic mugs only.
Each design is chosen to bring functionality, charm, and style to your everyday routine.

13. Can I pay by credit card?

Currently, we do not accept credit card payments.
Please choose COD or bank transfer during checkout.

14. Can I order custom-sized or personalized mugs?

Yes! We accept custom orders for special requests.
Please contact us at [email protected] or (+84) 915 128 587 for a quote and more details.

15. Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number by email.
You can use it to follow your shipment via the delivery service provider.

16. Can I request a VAT invoice?

Yes. If you need a VAT invoice, please provide the necessary company details during checkout or contact us right after placing your order.

17. Can I assemble or use the mug at home easily?

No assembly needed! Your mug is ready to use right out of the box.
Just wash before first use and enjoy.

18. Are there any discounts or promotions?

Yes! We frequently run special promotions and discount codes.
Subscribe to our newsletter to stay updated on the latest deals and exclusive offers from Cozaven.

19. Need Help?

We’re happy to support you. For any further questions, please reach out:

📞 Hotline: (+84) 915 128 587
📧 Email: [email protected]

Thank you for shopping with Cozaven – we appreciate your trust and support!