At Cozaven, we aim to make your shopping experience smooth and secure by offering convenient payment options. Below is a detailed overview of the payment methods we currently support.

1. Available Payment Options

We accept the following payment methods for all orders placed through our online store:

  • Cash on Delivery (COD): Pay when your order arrives.

  • Bank Transfer: Pay in advance via direct bank transfer. Your order will be processed once payment is confirmed.

2. Currency

All transactions are conducted in Vietnamese Dong (VND).
We do not support foreign currency payments at this time.

3. Secure Transactions

Your security is our priority. At Cozaven:

  • We use standard encryption and secure communication protocols.

  • We do not store your banking or payment details.

4. Payment Confirmation

  • For COD orders, confirmation is automatic upon successful checkout.

  • For bank transfers, we will confirm receipt and update your order status within 1 business day.

  • You will receive a confirmation email or SMS once your order is verified.

5. Failed or Incomplete Payments

If your payment does not go through:

  • Please double-check the account details or contact your bank.

  • Orders with failed payments will not be processed until full payment is received.

6. Fraud Prevention

Cozaven reserves the right to cancel any order that shows signs of unusual or fraudulent activity.
If payment has been made, a full refund will be processed.

7. Refund Process

For details about refunds, please refer to our Refund & Return Policy.

Refunds are issued through the original payment method or via bank transfer, depending on the situation.

8. Payment Support

If you have any questions or issues related to payment:

📧 Email: [email protected]
📞 Phone: (+84) 915 128 587

Our customer support team is here to assist you promptly.

9. Policy Updates

Cozaven may update this Payment Method policy without prior notice.
Please check this page periodically for any changes.

Thank you for choosing Cozaven – we appreciate your trust and look forward to serving you!